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FAQ, Fees and Funds

Topics:

1. Payment Information

 

1.1 How much are my fees?

1.2 How often should I check my student financial account in Neptun?

1.3 When are my fees due?

1.4 What are my payment options?

1.5 How can I pay my fees?

1.6 How do I know if I have received my payment?

1.7 How long does it take to receive the money to my Neptun account?

1.8 What should I do if I haven’t received the transferred amount in 2 business days?

1.9 What happens if I do not submit my payment by the deadline?

1.10 I have a query about my charges - who should I contact?

1.11 Why did I receive late payment fee even though I transferred the money before my debt was due?

1.12 How do I know if the University have received my payment?

1.13 Can I keep money on my Neptun account?

1.14 How can I refund my overpayments?

1.15 What is the Automatic execution in Neptun and what is it for?

2. Scholarships

3. Student Loan

4. Health Insurance

5. Information about the invoice request

6. Information about the Tax and the Income Certificate

 

1. Payment information

 

1.1 How much are my fees?

To check your fees, first login to your Neptun account. Click on Finances/Payment menu: Your balance on the joint account, as well as your outstanding charges (transcribed items) will be listed.

 

1.2 How often should I check my student financial account in Neptun?

Students are advised to check their Neptun accounts weekly and make immediate payment arrangements for any charges due. 

 

1.3 When are my fees due?

Login to Neptun, click on Finances/Payment menu. Your outstanding charges and its deadline will be listed.

 

1.4 What are my payment options?

Payments can be fulfilled by using one of these options: 

  • using your bank card: 

Neptun, Finances/ Payments,  you will find a box at the end of your active charge, click on it and choose „pay in” to settle a payment.

Then, you will need to allow the procedure->then, you can choose the option of paying using the bank card. After the payment is fulfilled, you will be informed by a pop-up window.

  • e-banking - transferring money to the joint account using you e-bank account (See: 1.5 How can I pay my fees?);
  • in person at a bank - if you do not have a bank account, you can pay the money in the bank, and you can start a transfer procedure there (NOT using pink receits) (See: 1.5 How can I pay my fees?);;

 

1.5 How can I pay my fees?

  1. Transfer information:

RECIPIENT’S NAME

EOTVOS LORAND TUDOMANYEGYETEM

NEPTUN ACCOUNT NUMBER

from Hungarian bank account: 10032000-01426201-01120008

from foreign bank accounts:

  • IBAN: HU22 1003 2000 0142 6201 0112 0008
  • SWIFT: MANEHUHB
  • BIC: HUSTHUHB

NOTICE/TOPIC*

NK-YOUR NEPTUN CODE

e.g. NK-ABCD12

*In the transfers comment field (notice/announcement/topic) you have to provide your Neptun-code in the following format: NK- Your Neptun code (e.g. “NK-ABCD12”).  

Please write your Neptun code in capital letters. Be careful not to mix the following characters: O-0, I-1, Z-2, U-V, G-6, etc.

 

NOTE! Please keep in mind, that it takes 1-2 business days to receive your payment to your Neptun account if transferred from a Hungarian account.

And it takes 3-4 business days to receive your payment to your Neptun account if transferred from a foreign account.

Payment processing through weekends/official holidays is unavailable in Hungary.

 

  1. Fulfilment

After the money arrived to your Neptun account you need to fulfil your payment obligations under „Finances” menu. You will find a box like the one shown in the picture below. Choose „pay in” to settle a payment.

Please note that Automatic payment is turned on, thus if your charge is due, it fulfills the payment automatically.

 

 
  https://qter.elte.hu/Letoltes.aspx/kepek/penzugy/Pay-in.png

 

1.6 How do I know if I have received my payment?

The transferred amount should appear on your Neptun account in 1-2 business days, or if transferred from a foreign account, 3-4 business days if the comment field is given correctly during the transfer (NK-Your Neptun code). Payment processing through weekends/official holidays is unavailable in Hungary.  To check your account balance, first login to your Neptun account. Click on Finances/Payment menu: Your balance on the joint account will be shown in the centre.

 

Balance on the joint account

 

 

1.7 How long does it take to receive the money to my Neptun account?

The transferred amount should appear on your Neptun account in 1-2 business days, or if transferred from a foreign account, 3-4 business days if the comment field was given correctly (NK-Your Neptun code) during the bank transfer. Payment processing through weekends/official holidays are unavailable in Hungary.

 

1.8 What should I do if I haven’t received the transferred amount in 2 business days?

If the transferred amount does not appear on your Neptun account within 1-2 business days, please submit a case here. Please do not forget to attach a bank statement/screenshot of your transaction with all the details (sum, date of transfer, name, account number) to help us identify and confirm the transaction.

 

1.9 What happens if I do not submit my payment by the deadline?

If you have not paid your fees and are in debt to the University we may take some or all of the following actions unless and until the debt is cleared:

    • charge you a late payment administration fee (3500 HUF)
    • you will be unable to register for exams/next semester or receive an official diploma

 

1.10 I have a query about my charges - who should I contact?

If you have questions/complains on your charges, please contact the Student Affairs and Registrar’s Office of the relevant institute that requested the payment.

 

1.11 Why did I receive late payment fee even though I transferred the money before my debt was due?

Since the Automatic payment is turned on, this should not happen.

However, if you did transfer to the account in time and you still have received late payment fee, please contact the Student Affairs and Registrar’s Office of the relevant institute that requested the payment.

 

1.12 How do I know if the University have received my payment?

You can check to see if a payment has been „fulfilled” by logging into Neptun: Finances/Payment menu. Placing money to your Neptun account does not mean you made the necessary payments! You should fulfil your payment obligations under the „Finances” menu. To fulfil your obligations automatically select Automatic execution in Finances/Settings menu.

 

1.13 Can I keep money on my Neptun account?

You can place money on your Neptun account in advance if future charges are expected. If you have any charges due you can make immediate payment arrangements. Unused balance can be refunded any time upon request, if you do not have any outstanding obligations.

 

1.14 How can I refund my overpayments?

Overpayments on Neptun accounts will be refunded to your account, if you have cleared all remaining charges.

You can ask for transferring the money back here: 

Neptun, Finances/Transaction list, you can choose here the University's joint account, then click on Transfer back. You can choose here the bank account you would like the money to be transferred.

Bank accounts (you can modify/add them here): Neptun, Finances/ Settings->Bank accounts.

 

1.15 What is the Automatic execution in Neptun and what is it for?

If you have enough money on your Neptun account and any of your liability is due, the system automatically fulfil your obligation and it won’t be overdue.

 

2. Scholarships 

In case you have any questions or problems regarding your scholarship, please submit a case here.

 

3. Student Loan

In case, you intend to borrow student loan from the Diákhitel Központ Zrt. (Centre of Student Loan Ltd.), all information and the procedure of application is provided on their official website.

If you are already a customer of the Diákhitel Központ Zrt., and changes occur in your personal or educational data, please report it in accordance with the following information provided by the Company.

In case, you have other questions that also concern the Neptun System, please submit a case hereDo not forget to give the number of your student loan contract – if you already possess one.

 

4. Health Insurance

One can have:

1. Private health insurance provided by Generali Company

If you choose the Studium health insurance program, we would like to kindly ask you to read the documents you get from us via email after making the contract, especially the Studium Product Information, carefully.

If you need the thorough customer information before you would make the contract, please write an e-mail to quaestura@elte.hu. The office can send you the current one via e-mail.

 

2. Non-private health insurance for students with Stipendium Hungaricum Scholarship provided by UNION Health Insurance Company

Information on this type of insurance can be read here.

5. Information about the invoice request

In case you have any questions about your issued invoice, or regarding invoice requests, please submit a case here

 

6. Information about the Income Certificate

In case you need an Income Certificate issued for and after 2011, and you would like to receive it in person, you do not need to submit a case. Just come to the Quaestura Office where you can get it right away.

  • If it is not possible for you to come to the Office in person, you may authorize someone to act on your behalf. In this case, please do not forget to fill in the authorisation sample provided here.
  • The Office can also send the Certificate by mail. This requires paying a service fee. Note, that it cannot be sent to a foreign address. You can ask for the delivery here

If you suspect that the Income Certificate, sent in a personal message in the Neptun, contains false information (amount, personal data), report it in the same case category.

 

Please note that the Certificates about to be posted would be sent to the address given in the Neptun as your mailing address. Mailing requires paying a service fee. Note, that the Office cannot post to a foreign address, hence we kindly ask you to register a Hungarian mailing address. You can modify it in your Neptun.

 

If you have any other questions regarding payments, you may submit a case in one of the case categories provided here.

 

 

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